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Ordering Information and Return Policy




Three Ways to Order
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Call-in Orders:
(616) 642-9050 ext. 1127
8:00am – 5:00pm
Orders for parts placed by 3:00pm will usually be shipped the same day.
Overnight orders get first priority.
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FAX Orders:
(616) 642-9106
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E-Mail Orders:





Please include the following information when ordering:
• Shipping Address
• Billing Address (if different)
• Method of Shipment (Overnight, Second Day, Ground)
• PURCHASE ORDER NUMBER - Mandatory ... no parts will be ordered without a P.O number.
• Phone Number
NOTE: All orders must be inspected within 15 days of receipt for damaged or missing parts. Remember, once you sign for the package, it is your responsibility.

Return Policy
• All returns must be accompanied with an RMA # on the outside of the box.
• NO returns will be accepted without an RMA #.
• To obtain an RMA#, call (616) 642-9050 and ask for one of the Technical Support staff – you will need a part description and the reason for return.
PURCHASE ORDER NUMBER – if this is not warranty work or a return for credit, we MUST have a P.O. number.





Customer Service and Support:
Regular Business Hours - 8:00am – 5:00pm:
Emergency Technical Support (After Hour and Weekends):
E-Mail Technical Support:
(616) 642-9050
(800) 937-5764
support@pmsi.cc